Some Helpful Hints for Your Visit

Not sure what to expect at the theatre at Chatsworth House? Don't worry, we've put together a helpful list to guide you through any questions you might have.

Where do I park?

Park your car in the main Chatsworth car park. Parking is free when you're coming to the show.

What time can I arrive?

Give yourself time. There is a short walk from the car park, through the 'garden gate' into the theatre - it takes a few minutes. The garden gate opens 1 hour before show time - so check what time the show starts. Some shows will start earlier/later than others. The theatre doors will open half an hour before show time and seats are allocated on a first-come, first-served basis (except for Gold Supporters)

Will I be Covid 19 safe?

All government guidelines regarding Covid have been lifted. We will keep a close eye on the situation and take measures to ensure everyone's safety. If there is a Covid surge, we will take the following precautions: 

  • All stewards will wear masks.

  • We will pre-set chairs in audience groups according to bookings and seat groups 1 metre apart.

  • We will open all the windows to increase ventilation.

  • We will ask for your phone number and email when you arrive - these will be kept for 2 weeks for Track and Trace. We will not add you to any marketing lists unless you give us permission.

  • Audience members are encouraged to pre-order their interval drinks on arrival to avoid crowded queues.

 

You can help if there is a Covid surge by:

  • Taking a Covid test before coming. If you test positive, please stay home. Contact Lindsay on 01629 810113 and she will offer you a full refund. Please note that we will ask for proof of a positive test to get a refund.

  • Keeping a distance from people outside your bubble.

  • Wearing a mask.

Can I pay on the door?

Yes - we now have a card reader to take contactless payments. However, we often sell out, so we recommend buying your tickets in advance to avoid disappointment.

How do we get to the theatre?

Enter at the garden gate that leads to the orangery. You enter the building through the shop. Stewards will be placed at the gate.

 

Loos

Facilities are on the ground floor, three flights down from the theatre. Make sure you go before the show starts!

Accessibility

The Theatre is up three flights of stone stairs. Chatsworth operate a 'stair walker chair' to enable patrons with mobility problems to access the theatre safely. If you need assistance, call Lindsay on 01629 810113 to book the 'stair walker'.

What time does the show end?

The show should end by 10pm.

Will there be pre-theatre and interval drinks?

Yes there will be. The bar will open one hour before the show and re-open during the interval. Drinks will be at Flora's bar. Pre-ordering your interval drinks will save you time.

Can I reserve a space?

Not unless you are a Gold Supporter or have special needs like visual or auditory disabilities. If you require this type of access please call 01629 810113 and talk to Lindsay. For information on how to become a Gold Supporter visit our Supporters Page.

I haven’t received my tickets - how do I get them?

Tickets are sent to the email address you gave when booking. Please check in your junk folder. If you require further assistance, please email us with your enquiry and your contact details and we will respond as soon as possible.

Can I get a refund or exchange my tickets?

If we have to cancel the show because of the Covid rules, we will offer you a credit for our next show or a refund (less the booking fee). If you test positive for Covid or are instructed to self-isolate, we will also offer you a credit for our next show or a refund (less the booking fee).

 

What is the booking fee?

The booking system charges a fee for every ticket sold. Some organisations pass this on to their customers. We absorb the fee ourselves, which is why you don't see it on your ticket.

How will I know if the performance is cancelled?

We will only cancel if the government makes changes to Covid-safety guidance. If we do have to cancel:

  • We will publish show status updates on Facebook, so be sure to follow us.

  • We will publish show status updates on our website. 

  • We will email everyone on the email address you provided when buying your ticket.