Some Helpful Hints for Your Visit

Not sure how seeing us in the open-air will be different to the theatre at Chatsworth House? Don't worry, we've put together a helpful list to guide you through any questions you might have.

Will I be Covid 19 safe?

We are performing outdoors precisely because it is safer for us all. We are going to take the following measures to ensure that you have a wonderful and safe evening. 

  • All stewards will wear masks.

  • We will seat you 2m from other people and we’ll remind you of the need to keep your distance before the performance, during the interval and as you leave.

  • We will ask you to scan the NHS code for Track and Trace purposes when you arrive and, when you purchase a ticket, your phone number and email will be kept for 2 weeks for track and trace. We will not add you to any marketing lists unless you give us permission.

  • Toilets are kept Covid safe by our host venues.

 

You can help by:

  • Taking a Covid test before coming. If you test positive, please stay home. Contact Lindsay on 01629 810113 and she will offer you a full refund.

  • Keeping 2m away from people outside your bubble

  • Taking your rubbish home with you

 

What do I need to bring?

  • Something to sit on - a rug, blanket or low-backed chair. Please bear in mind that you’ll be sitting on grass at The Whitworth and Whirlowbrook Park, and on cobblestones at Cromford (you might need a cushion!). 

  • A picnic! Feel free to bring food and drink with you, although refreshments are available at all venues.

  • Weather appropriate clothing. Check the weather forecast beforehand to judge whether you will need to bring rain macs or sun lotion. Please do not bring umbrellas – the people behind you might object!

 

How will I know if the performance is cancelled?

We will only cancel if there is a danger to you – for example if a thunderstorm is expected. Rain is not dangerous……. so the show will go on!!

  • We will publish show status updates on Facebook, so be sure to follow us.

  • We will publish show status updates on our website. 

  • We will email everyone who left their email address on the online ticketing site.

 

Can I reserve a space?

No, unless you have special needs like visual or auditory disabilities. Call 01629 810113 and talk to Lindsay.

People sitting on blankets will be placed at the front of the performance space and people on chairs will be behind them, so that everyone can see.

Space is first come, first served.

I don't want to bring a picnic - can I buy refreshments?

Yes. Cromford Mills and The Whitworth are opening their cafes, and Whirlowbrook Hall are offering pizza and fish and chips! The Whirlowbrook Hall food needs to be ordered in advance.

What time does the show end?

Heroes will end at 9pm.

 

I haven’t received my tickets - how do I get them?

Tickets are sent to the email address you gave when booking. Please check in your junk folder. If you require further assistance, please ring 01629 810113.

 

Can I get a refund or exchange my tickets?

If we have to cancel the show because of bad weather (thunderstorms for example), we will offer you a credit for our next show or a refund (less the booking fee). We’re sorry, but for open-air performances we do not offer refunds or exchanges for reasons other than the performance being cancelled.

 

What time can I arrive?

From 6pm – although the Whitworth and Whirlowbrook Park are public parks and you can enjoy them at any time. 

 

Can I pay on the gate?

No – we’re trying to minimise transactions for Covid safety reasons. You can buy your tickets online up to 60 minutes before the show starts. 

 

How will the ‘auditorium’ be laid out?

In front of the stage is a section for people who are sitting on rugs. Behind them sit those who have brought their own chairs.