Some Helpful Hints for Your Visit

Where do I park?

Park in the main Chatsworth car park. Parking is free when you're coming to the show.

If you are coming to an open-air show please visit the venue website for parking information. If you are seeing us at the Park Rangers House at Chatsworth, park at the Cavendish Club. The lawn is located behind the building.

What time can I arrive?

Give yourself time, whatever the venue. There is always a short walk from the car park. At Chatsworth, you go through the 'garden gate' into the theatre - it takes a few minutes. The garden gate opens 1 hour before show time - so check what time the show starts. Regardless of venue, the theatre doors will open half an hour before show time and seats are allocated on a first-come, first-served basis (except for Gold Supporters).

If you are coming to an open-air show you can arrive 1 hour before show time and enjoy your picnic. Most venues also sell refreshments onsite.

Can I pay on the door?

Yes - we can take contactless payments. However, don't take the risk of just turning up - we often sell out, so we recommend buying your tickets in advance to avoid disappointment.

How do we get to the theatre?

The Theatre at Chatsworth House is accessed via the garden gate that leads to the orangery. You enter the building through the shop. Stewards will be there to help you.

If you are coming to an open-air show, please check the venue page. You can do this by clicking through from the show page.

Loos

Facilities at Chatsworth House are on the ground floor, three flights down from the theatre. Make sure you go before the show starts!

Facilities at other venues will vary. Please check with the venue.

Accessibility

The Theatre is up three flights of stone stairs. Chatsworth operate a 'stair walker chair' to enable patrons with mobility problems to access the theatre safely. If you need assistance, call Lindsay on 01629 810113 to book the 'stair walker'.

Facilities at other venues will vary. Please check with the venue.

What time does the show end?

The show should end by 9.45 pm.

Will there be pre-theatre and interval drinks?

Yes there will be. The bar will open one hour before the show and re-open during the interval. Drinks will be at Flora's bar. Pre-ordering your interval drinks will save you time, and they will be delivered to you in the theatre so you've no need to go back down to the bar.

All open-air venues will be selling food and drink onsite, but picnics are also welcome.

Other venues will have drinks available to purchase.

Can I reserve a space?

Not unless you are a Gold Supporter or have special needs like visual or auditory disabilities. If you require this type of access please call 01629 810113 and talk to Lindsay. For information on how to become a Gold Supporter visit our Supporters Page.

I haven’t received my tickets - how do I get them?

Tickets are sent to the email address you gave when booking. Please check in your junk folder. If you require further assistance, please email us with your enquiry and your contact details and we will respond as soon as possible.

Will I be Covid 19 safe?

All government guidelines regarding Covid have been lifted. We will keep a close eye on the situation and take measures to ensure everyone's safety. If there is a Covid surge, we will take the following precautions:

All stewards will wear masks.
We will pre-set chairs in audience groups according to bookings and seat groups 1 metre apart.
We will open all the windows to increase ventilation.
We will ask for your phone number and email when you arrive - these will be kept for 2 weeks for Track and Trace. We will not add you to any marketing lists unless you give us permission.
Audience members are encouraged to pre-order their interval drinks on arrival to avoid crowded queues.

Can I get a refund or exchange my tickets?

If we have to cancel the show because of the Covid rules, we will offer you a voucher or a refund. If you test positive for Covid or are instructed to self-isolate, we will also offer you a voucher or a refund. We will require proof of a positive test.

In the unlikely event that we have to cancel a show (due to lightning, high winds, or other exceptional reason) you will be issued a full refund.

Exchanges for a different performance of the same show may be possible if the dates are not sold out.

All ticket exchanges or refunds will incur a £1.50 service charge.

How will I know if the performance is cancelled?

We will only cancel if the government makes changes to Covid-safety guidance or, for an outdoor production, if the weather forecast suggests that it would be dangerous to proceed - a forecast of thunder or high winds for example. You will be offered a refund or a credit to see another show. If we do have to cancel:

We will publish show status updates on Facebook, so be sure to follow us.
We will publish show status updates on our website.
We will email everyone on the email address you provided when buying your ticket, so be sure to enter it carefully.