Some Helpful Hints for Your Visit

Not sure what to expect at the theatre at Chatsworth House? Don't worry, we've put together a helpful list to guide you through any questions you might have.

Where do I park?

Park your car in the main Chatsworth car park. Parking is free when you're coming to the show.

What time can I arrive?

Give yourself time. There is a short walk from the car park, through the 'garden gate' into the theatre - it takes a few minutes. The garden gate opens at 6.30pm. The theatre doors will open at 7pm and seats are allocated on a first come, first served basis. 

Will I be Covid 19 safe?

Although government guidelines have allowed theatres to run at full capacity, we are only selling tickets to 75% capacity because we believe it's safer for us all. We are going to take the following measures to ensure that you have a wonderful and safe evening. 

  • All stewards will wear masks.

  • We will pre-set chairs in audience groups according to bookings and seat groups 1 metre apart.

  • We will open all the windows to increase ventilation.

  • We will ask for your phone number and email when you purchase your ticket - these will be kept for 2 weeks for Track and Trace. We will not add you to any marketing lists unless you give us permission.

  • The toilets and the Chatsworth shop and bar are kept Covid safe by Chatsworth.

 

You can help by:

  • Taking a Covid test before coming. If you test positive, please stay home. Contact Lindsay on 01629 810113 and she will offer you a full refund. Please note that we will ask for proof of a positive test to get a refund.

  • Keeping a distance from people outside your bubble.

  • Wearing a mask.

Can I pay on the door?

No – we’re trying to minimise transactions for Covid safety reasons. You can buy your tickets online up to 1 minute before the show starts. 

How do we get to the theatre?

Enter at the garden gate that leads to the orangery. You enter the building through the shop. Stewards will be placed at the gate.

 

Loos

Facilities are on the ground floor, three flights down from the theatre. Make sure you go before the show starts!

Accessibility

The Theatre is up three flights of stone stairs. Chatsworth operate a 'stair walker chair' to enable patrons with mobility problems to access the theatre safely. If you need assistance, call Lindsay on 01629 810113 to book the 'stair walker'.

What time does the show end?

The show will end at 10pm.

Will there be pre-theatre and interval drinks?

Yes there will be. The bar will open from 6.30pm and re-open during the interval. Drinks will be at Flora's bar. Pre-ordering your interval drinks will save you time.

Can I reserve a space?

No, unless you have special needs like visual or auditory disabilities. If you require this type of access please call 01629 810113 and talk to Lindsay.

I haven’t received my tickets - how do I get them?

Tickets are sent to the email address you gave when booking. Please check in your junk folder. If you require further assistance, please email us with your enquiry and your contact details and we will respond as soon as possible.

Can I get a refund or exchange my tickets?

If we have to cancel the show because of the Covid rules, we will offer you a credit for our next show or a refund (less the booking fee). If you test positive for Covid or are instructed to self-isolate, we will also offer you a credit for our next show or a refund (less the booking fee).

 

What is the booking fee?

The booking system (Eventbrite) charges a fee for every ticket sold. Some organisations pass this on to their customers. We absorb the fee ourselves, which is why you don't see it on your ticket.

How will I know if the performance is cancelled?

We will only cancel if the government makes changes to Covid-safety guidance. If we do have to cancel:

  • We will publish show status updates on Facebook, so be sure to follow us.

  • We will publish show status updates on our website. 

  • We will email everyone on the email address you provided when buying your ticket.